Verify that you are not using an authentication profile that uses factors besides password for the first challenge. Log in to the Admin Portal, click Core Services > Policies tab, and select the policy set. To enable self-service password reset options
Enable self password reset office 365 windows#
For more information about when Windows AD users should take advantage of remote SSPR, refer to CyberArk Identity Windows Cloud Agent. Windows AD users with domain-joined machines enrolled with the Windows Cloud Agent can reset their passwords even without a connection to the domain controller (for example, VPN). Users can reset their password either from their machine's login window (if the machine is enrolled with the Windows Cloud Agent) or from the User Portal. You can maintain security for SSPR by requiring additional authentication factors for users to successfully reset their password.
Enable self password reset office 365 how to#
This topic describes how to configure self-service password reset (SSPR) so your users can reset their forgotten passwords without the need to contact your help desk. Configure self-service password reset (SSPR) If you want to enable these features for Active Directory users, you need to run the CyberArk Identity Connector under an account with the necessary permissions and follow these procedures. This topic describes how to enable self-service password reset and self-service account unlock.
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